If a Pending Transaction was made to your card but your order didn’t go through there are a couple of factors that could have made this happen: 

1. The ZIP Code on your billing address was entered incorrectly 
2. Insufficient funds 
3. Your CVC number was entered incorrectly 

There’s no need to worry though! The payment in your account will stay pending and then bounce back after 24 hours as your money was never captured by us. 

*If you haven’t seen that payment bounced back into your account after 5 business days, please reach out to us with a screenshot of the Pending Transaction so we can further investigate.

If you are having trouble completing your order using your credit/debit card it is important to first check you have the funds available in your account.

Once you have confirmed the funds are available please double-check the following;

-The card number, name and CVC code (back of card) are correct and as they appear on your card.

-Your billing address is correct.

-Your bank has not imposed a limit to the amount of purchases you can make in a 24 hour period.

-For international purchases please ensure your card is enabled for use international use.

-All other details for shipping/billing are correct.

– The amount you are paying on the card is more than $10.00 as there is a minimum limit 

Ruined Industries do not hold the items in your cart. If you have added an item to your cart there is an opportunity for other customers to check out with this product before you do.

To avoid disappointment, we recommend checking out as soon as possible. 

Unfortunately, we cannot combine orders. Once they have been placed no changes can be made as they are both separate orders amongst thousands of other customers orders.

‘Unfulfilled’ means that your order is still yet to be dispatched!

Our team is still working on your order and as soon it is completed, this status will change to fulfilled and you will be sent your tracking details.

If an order has been Partially Fulfilled, please ensure to check your junk mail as we may have reached out to you regarding an issue with a single item.

During sale periods items are expected to be changed from deals suddenly due to stock levels.

If you do see an item that you originally saw for sale and it is now not on sale, we are unable to redeem the sale price of the item.

We recommend checking out quick to avoid disappointment 🙏

Please see the below time frame for your order to be processed in the warehouse before receiving your tracking number. Our dispatch team is working as hard as they possibly can, to ensure we get all of these orders out the door as fast as possible! Remember, Business days do not include Weekends or Public Holidays.

You will receive a shipment confirmation once your parcel has left us, we appreciate your patience! 

Current Shipping timeframe

AUS Priority 1-3 Business Days

AUS Express 3-5 Business Days

AUS Standard 4-14 Business Days

NZ Priority 3-5 Business Days

NZ Express 5-8 Business Days

NZ Standard 6-9 Business Days

*Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

*All orders are processed Monday to Friday (excluding public holidays) from 7am – 3:30pm AEST.

*Tracking advice will be sent to your email once your order has been dispatched.

*Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.

*In some cases, we may need to contact you before your order can be shipped.

*To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team